What’s Your EQ?

Tuesday, September 11th, 2012|

One of the most interesting topics I studied in my Career Development program was Emotional Intelligence or EQ. It still makes me think.

What is Emotional Intelligence?

Emotional Intelligence is defined as “the ability to identify, use, understand, and manage emotions in positive ways.”  The way my instructor put it was understanding and using emotions to achieve your goals at work and in life. This was a bit of a surprise to me, as I thought it was probably best to be able to put emotions aside and think analytically, at least at work.

Why is EQ important in recruiting?

On the Undercover Recruiter blog, they emphasize the intangibles that can be the most important factors in a job interview.  When we are thinking about a candidate’s energy, their “vibe,” their sincerity and their manner, we are evaluating their EQ and using our own to make those same evaluations.

Why is EQ important in job search?

When you are looking for a new role, it is essential to know what your emotional as well as your salary and benefit needs are. What is important to you in a company culture, what makes you happy, these are the things that should help you decide whether to accept or reject an offer should it come your way. Your EQ is also a tool in your interview process, helping you to determine what kind of an interviewer you are faced with and what your best strategy might be.

Can you raise your EQ?

You can absolutely make a concerted effort to become more aware of your emotions and of the emotions of others. Try to listen actively and pay attention to what others are telling you with their tone and their body as well as their words.  When you have strong feelings, think them through and see if you can find a way to use them to reach your goals, rather than suppressing them.  Use the nonverbal information you receive in your work interactions and job interviews to help you think and plan strategically.

As a creative, I am fascinated by the process of becoming more aware and able to utilize the ideas that come from greater awareness. It’s awfully fun to be on a team of people who all understand each other, even if some information is never verbalized.

Wendy Stackhouse, for Artisan Creative

On this 11th Anniversary of September 11, 2001, our thoughts are with those who lost their lives and those they left behind. 

I Can’t Believe I Missed That Typo!

Thursday, August 16th, 2012|

It happens all the time.

You hit “Send” and just as the button goes click you see it–a mistake.  It’s so frustrating, but since it happens to all of us occasionally, even if we are careful proofreaders, it might help to know why we don’t see errors on the first–or second–or even third reading.

It happened to me just yesterday.  I had to send an email out to a large group of people and, although I read over the body of the email before I sent it, I neglected the Subject line.  Yikes!  No one has mentioned it yet, but someone will eventually.  Luckily, I’m a volunteer and so are my audience.  They are a pretty tolerant group.  But what if I had been sending out an email cover letter?  I would have to assume that I had made a fatal error.

Why does this happen?

Our brains are programmed to figure things out, not to find anomalies.  If we understand what is being communicated, our minds move on.  In fact, as long as the first and last letters of words are in the right place, our brains read them almost as quickly as if they were spelled correctly!

If you are spending hours–and you should be–tweaking your resume until it gets you every interview you are qualified for, you will become extremely familiar with what is on it, so familiar in fact that you probably will miss a small error in spelling or formatting when you think you are finished.

How can you avoid sending out materials with typos?

The best way to be sure there are no errors in your materials is to have other people read them before you send them out.  A trusted friend or colleague is a valuable tool in a job search for this as well as for interview preparation.  Be sure to run your resume under some eyes other than your own before you apply for that dream job.  If you have time, send a draft of your cover letter to someone with a good eye as well. Spell check is not enough!

At Artisan, we want your resume to always make it into the “Yes” pile and although thoughtful proofreading cannot ensure that you will, typographical errors can get you culled out before a hiring manager ever sees how perfect you are for the role they are trying to fill.

Wendy Stackhouse, for Artisan Creative

LinkedIn Changes, Part 2: Target Audiences

Tuesday, July 10th, 2012|

Along with being helpful for those seeking employment, LinkedIn can be an effective part of your company’s marketing, networking and recruiting plans. You may or may not be using LinkedIn to its greatest advantage and a recent addition to LinkedIn’s capabilities could help you do so.

Although you cannot have your Twitter posts automatically forward to your LinkedIn Profile any more, you can use your Company’s LinkedIn updates to become a better influencer in your industry and increase your clout—or even your Klout!

Target Your Audience

Whether you are posting links to your company’s blog (you have a company blog, right?) or open jobs, or even announcing awards and important events, you want those updates to get to the people who are genuinely interested in them. Now you can.

Under the Update box on your Company page, it says “Share With:” and gives you the options “All Followers” and “Targeted Audience.”

If you click on “Targeted Audience” and explore the information you find, you will discover which groups you can target. Each group needs to have a minimum of 100 members to qualify for a Targeted Audience post.

For example, Artisan Creative can send Targeted Updates to the Arts and Design, Marketing and Media and Communication industries, among other demographic groups. Isn’t that nice?

So if you are following Artisan Creative on LinkedIn and you start noticing that our updates are always relevant for you, we would be really happy to hear that.

We will keep up to date on the changes to the social media channels used by both job seekers and companies looking for talent so check back often to the Artisan Blog. Or even subscribe to our RSS Feed!

Wendy Stackhouse, for Artisan Creative

2 LinkedIn Changes, Part 1: Twitter

Tuesday, July 3rd, 2012|

LinkedIn can be an important element in a candidate’s job search or a company’s search for the perfect talent. But like other social media platforms, it changes frequently.

Last week we talked about Facebook’s email system and whether or not it was a good idea to use your Facebook messages or have them go to your email Inbox. This week the culprit is Twitter but it affects LinkedIn in a major way.

The folks at Twitter have decided to be more strict about third-party applications which send our Tweets to other platforms automatically. It’s understandable, of course, but it sure has been convenient.

What has changed?

Until late last week, you could set up your Twitter account to automatically forward your Tweets to your LinkedIn Updates. If most of your Tweets were business-related—or you have a business account and a personal account—this was a great time saver!

 

At this time, you can still forward your LinkedIn Updates to your Twitter Feed, but not the other way around. You can still post once and get it on both platforms, but you have to start from LinkedIn, not from Twitter.

Why did they do it?
It sounds like Twitter is getting a bit frustrated with everyone accessing their data streams from third-party applications and not having control over who sees their ads on the actual Twitter platform. I read today that 79 out of the Fortune 100 companies are using HootSuite to access and engage with Twitter—that’s a lot of influencers who are not seeing the actual Twitter site at all.
In the future, we wouldn’t be surprised (but we would be upset) if dashboard applications like HootSuite get cut off, leaving only the Twitter-owned Tweetdeck, but hope that it won’t be soon, if ever.
What is the bottom line?
If you want your Tweets to show up in your LinkedIn Updates, start from LinkedIn instead of Twitter and link your accounts in that direction. You can still use tools like HootSuite to schedule your LinkedIn updates and Tweets for future days and times.
I’m sure you join us in wishing we didn’t have to learn how to use social media over and over, but social media is still a new enough phenomenon that the platforms themselves haven’t worked out all the kinks. Check back to the Artisan Blog often and we will keep you up to speed!
Wendy Stackhouse, for Artisan Creative

Building a More Creative Team

Tuesday, June 12th, 2012|

Creativity is essential to innovation and innovation, in today’s marketplace, is essential to success. While Artisan can definitely help you find creative talent for your business, there are also ways of helping the people you employ now be more creative, too!

Did you know that 68% of people believe that creativity is something people are born with and cannot be taught? This opinion, however, has been disproven in studies as far back as the 1970s. The difference is whether people developed their creativity early in life or whether they need some nurturing to bring their creativity to its full potential.

Managers can have a huge influence on the creative ideas and output of the people on their team. Some of their direct reports could already be fonts of ideas, coming up with new ways of solving problems every day. Other team members may not feel like they are creative at all. Both groups need a safe environment to talk through all the ideas they have until the good ones rise to the top. If they feel judged during the ideation process, they could become less willing to share.

Make sure you are giving your creative team the time and space to come up with ideas. Be sure to include those team members who need encouragement during brainstorms, too. Ask for their opinions, offer incentives for innovative ideas to everyone – not just the people labeled “creatives” in your organization.  Remember, good ideas can come from anyone.

The more people in your company who are using their creative abilities to find new ways of doing business, new products, and new ways of communicating, the more success you will have and the happier your company culture will become.

Wendy Stackhouse, for Artisan Creative

Make Meetings Count!

Thursday, May 24th, 2012|

 Creatives are not known for their love of business meetings. Give them a project and let them run with it, don’t make them sit and talk about it.

However, since clear communication between designers, marketing experts, developers, and their clients is essential to happy and successful results, business meetings are a necessary evil.

But they don’t have to be!  Evil, I mean.

If you are in charge of a meeting, you are also in charge of the elements that can make or break it in terms of productivity.

Here are a few tips for making your meetings smooth, efficient, and engaging:

No electronics – I know, everyone will groan. But having people check out of the discussion even once during a business meeting makes it take longer and be more repetitive. No one wants to hear an explanation twice. Remind your attendees that it means they will be out of the meeting faster!

Make a schedule – It might feel over-controlling, but make a schedule for your meeting of how long you will spend on each topic.  Build-in time to cover “other” items or things that might come up during the meeting as well. When you are out of time for something, move on. If your team really wants it to move quickly, set a timer, so when the bell rings, that’s it!

Stay on-topic – If someone starts to go off on a tangent, politely remind them that there will be an opportunity to discuss it at a later time.  Or, if required, another meeting can be scheduled to discuss it further!

Be mindful of Body Language Cues – Are your meeting participants showing signs that they are bored?  Or is everyone interested in the topics being discussed?  Keep attendees engaged by asking questions, encouraging participation, and keeping the schedule moving.

It might sound like you are supposed to be the “bad guy” at your meeting – always telling people “time’s up!” or “off-topic”.  One way to avoid that is to try assigning roles to different people in the meeting – note-taker, timekeeper, etc.  If you can get everyone into the habit of running efficient meetings, your team will stop complaining about them.  Promise!

Any other tried and tested techniques you can recommend?

Wendy Stackhouse, for Artisan Creative

Ever Have One of “Those Days” – At Work?

Thursday, April 12th, 2012|

 We’ve all had them, right?   It’s those days when everything goes wrong from the very start and you find yourself at work and angry at the universe?

You spilled coffee on your new outfit, you’re stuck in what must be the world’s worst traffic, you didn’t get the business you were expecting and/or your boss is not disappointed in the numbers from last month.

Not a great day by any stroke of the imagination, but have no fear.  There are things you can do to try to nip “those days” in the bud!

Keep it to yourself
Yes, it’s fun to tell everybody how awful your day is and, sure, it makes you feel better.  But what does it do to your co-workers and morale? Either they join you in bemoaning their fate (instead of working) or they get annoyed and ignore you (yet another reason to get frustrated).

Figure out what’s really bothering you
While it’s not really productive to wallow in your bad mood, if you can work out what set you off, you can get past it. Take a few minutes to assess the situation and try to get a handle on it.

Take a Break
Go out for a short walk and clear your head. It’s okay. You’re not getting anything productive done anyway.  The different environment could bring the fresh perspective you seek.

Think of a treat
It’s only 10:30 and you’re in a lousy mood. Think of something to treat yourself with later IF you can put your bad mood aside and get busy. There’s nothing like a reward to get us moving. Make sure you really follow through and treat yourself too.

I’m the first person to be sympathetic about a bad day – after work! But while you are there, be productive, be helpful, do your best and everyone will be glad you took a few minutes to get your head on straight.

Wendy Stackhouse, for Artisan Creative

What Type of Interviewer Do You Have – and What to Do When You Figure It Out!

Tuesday, April 10th, 2012|

I came across an article written by Doug Hardy of Monster.com about the “6 Types of Interviewers” and thought you might be interested in Artisan’s take on how to handle them.

Of course, the secret is figuring out what kind of interviewer you have as quickly as possible by assessing their body language – so that you can tailor your style to theirs.

For example, if your interviewer is distracted and doesn’t meet your eyes when you are talking, you might be dealing with “The Absentee.” Perhaps he is just having a bad day or didn’t have time to prepare (or doesn’t know how).  The best response? Have a clear message you can express in simple terms. If he cuts the interview short, you can offer to come back another time, but the best thing to do is make sure you follow up in case you can catch him at a better moment.

A tough, abrupt and perhaps even unfriendly interviewer might be “The Inquisitor.” This is a no-nonsense interview – the kind no one looks forward to.  Don’t make the mistake of assuming this interviewer doesn’t like you or you won’t get the job. If you can handle this interview with confidence and poise, she will respect you and possibly even become your advocate – if you can pass her test.

Find yourself answering a bunch of unrelated questions at a rapid-fire pace? You may have encountered “The Shotgun.” Preparation pays off with this kind of interviewer – especially knowing your strengths and accomplishments. Be ready with stories of projects on which you excelled and you’ll be ready for whatever comes next.

Insidious, “The Buddy” can lure you into talking about your personal life instead of your professional one. Be friendly and calm, but don’t take the bait. Steer the conversation back to the job and your skill set as soon as you can.

“The Silver Bullet” has a plan and one question which he thinks will reveal the perfect candidate. Unfortunately, he’s already decided what answer he is looking for and you might not hit the target. He will ask an unusual interview question and sit back and watch you writhe. Keep your cool. Start with “I have to think about that one for a minute,” and come up with something simple and professional.

Last but not least, “The Laser Beam” has only one issue on her mind. Go with it and worry about other issues when you get to the next stage of interviews. This type of interviewer will really appreciate technical language and specificity.

No interviewer is perfect, but no candidate gives a perfect interview, either. If you can keep your wits about you enough to figure out which type you are dealing with, you can make every interview count!

Wendy Stackhouse, for Artisan Creative

Top Tips for Starting your Management Career Right

Thursday, April 5th, 2012|

 We’ve talked before about what to do when you think it’s time to quit your job and even how to handle difficult managers, but what about being a manager yourself?

I was asked recently where I wanted to be in five years and my answer was “Managing a team.”   It would be so rewarding, I think, to focus strategically on a company’s business while helping a team accomplish both the company’s and their own personal development goals.

But wanting to be a good manager – and actually being one are two very different things.  Whether you’re new to the world of management – or a veteran in the field – here are some of our top tips for being a great manager from day one – the kind of manager your employees love to have:

    • Be a Mentor – Part of your job as a manager is developing the careers of the people who report to you. Help each of your direct reports improve their skills, even the exceptional ones.  Take the time to learn how each of your team members likes to communicate, what motivates them to succeed, and what their career aspirations look like long-term.

 

    • Act Quickly – Conflicts on your team will arise, and they must be dealt with right away, fairly and transparently.   Leave them alone and they will get worse, without fail.

 

    • Don’t Leave Anyone Behind – Someone on your team made a big mistake.  It’s going to be awfully hard – maybe impossible – for them to make it right on their own. They need your guidance and your confidence in them to recover.   Even if the problem is not resolved, your relationship with and respect from your subordinate will not be tarnished.

 

    • Be Proud of Your Team – And let them know it!  Always give praise to your team, and it’s individual members, in a public forum if possible.  Never claim success as a result of your leadership.

 

  • Be Approachable – If your team admires your acumen, they want to talk to you, ask you questions and get your feedback.  Make it easy for them to do so. It makes them feel respected and like they can make a difference.

Over the years, I have had some great bosses who helped me grow, and some who couldn’t overcome a lack of confidence in their own abilities to mentor a subordinate.  As for me, I would definitely like to be the former when given the opportunity!

Wendy Stackhouse, for Artisan Creative

8 Tips for Your Next Telephone Interview

Thursday, March 8th, 2012|

Telephone interviews can be one of the most uncomfortable parts of the job-seeking process.  Many employers use them regularly in their hiring process as a way to reduce costs and save time.  Most often they are used to disqualify candidates early in the process before further time has been invested by all parties.

There are usually 2 types of phone interviews:

The “screening call”.  Quite often the HR department needs to learn additional information about candidates before forwarding their application to the Hiring Authority. Although the initial contact can be quite unassuming, HR is most likely trying to “short-list” a stack of potentials for the position.

The “committee” telephone interview. Sometimes several hiring authorities or department staff will get together on the interviewing process so that they can share their conclusions afterward. This rarely happens when the company is still early in the process.  Rather, it usually occurs when there are too many qualified candidates for face-to-face interviews.

Depending on the nature of the person conducting the telephone interview, these calls can be either quite pleasant or extremely uncomfortable.  In either case, there are certainly several ways to best prepare yourself for a successful call:

    1. The person on the other end of the phone may be just as uncomfortable as you. Concentrate less on your feelings and more on how to make the other person feel at ease.

 

    1. Smile over the phone. Believe it or not, smiling while you talk will help you sound more friendly and open.
    2. You are not judged by the same criteria used at an in-person interview. For example, eye contact can be an excellent barometer when meeting face to face.  However, on the telephone, you’ll be judged by a more subtle set of factors such as the sound of your voice, your tone, your level of friendliness, and enthusiasm.
    3. Speak succinctly about your past experience and accomplishments. Many professionals launch into long, drawn-out answers to telephone interview questions.  Remember, you do not have your interviewer’s eye contact or other body language cues to monitor.  Clear, short responses will keep the person on the other side of the line engaged (and not put them to sleep)!
    4. Utilize “dead air” during a conversation; don’t fear it. Have a list of prepared questions about the company or position when caught in one of those spots. Although good communication is theoretically up to both of you, dead air is typically your responsibility to fill.
    5. Focus on your listening skills. You’ll find that your nerves will sometimes make this very difficult.  Simply close off all thoughts about whatever is going on around you and concentrate on the words and voice of the interviewer.  Take notes while you listen, if it helps you focus.

 

    1. Situate yourself properly before the call.  Because so much of your success in this situation is determined by your comfort in the surroundings, plan the interview for a time when you can speak privately, comfortably, and without distraction. Or, if the caller takes you by surprise, ask for five minutes to get organized, get their phone number and call them back.

 

  1. Don’t talk about issues related to compensation, company benefits, or any negative issues with your current employer. This is solid advice for any first-interview situation.  This initial touchpoint is to make enough of a connection to get to the in-person interview phase.

Do you have any tried and tested tips for phone interviews?

Need help preparing for your next Skype Interview?  Check out our Skype Interview Tips.