Introduction : Transforming Your Hiring Mindset

Saturday, September 9th, 2023|

Do you remember your first job interview and how you felt?

I did. I was excited. I was prepared. I even bought myself a new outfit. And I was confident that I was just going to ace that interview.

However, things changed when the interviewer showed up …late, unprepared, rushed… and then grilled me question after question without creating any space for me to ask my questions.  And then they cut the interview short because they had to run to their next meeting.

The irony is, I did get an offer from them after all, and turned them down, and instead accepted another position and ended up staying at that job for close to 10 years.

That first interview was 30 some years ago, and I still remember the feeling I walked away with.  Unheard.

And perhaps that’s why I am here with you.  A seed was planted that grew into a passion that both the candidate and the hiring company have a win-win relationship.

For the past few decades, my team and I have worked with hundreds of companies and business owners on their recruitment objectives and have gathered great insight into when interviewing and hiring go well, and when they don’t.

Whether you have an in-house HR and recruitment team, work with an outside recruitment agency, or you yourself are reviewing all those incoming resumes, there are several critical steps to implement throughout the hiring process to create success and become a skillful interviewer.

Usually, we expect the candidate to come prepared, be open, be engaged, have high energy, and be communicative.  We want them to not only have researched the role, know about our company, and be enthusiastic, we want them to want the job!

Today, we are going to flip the script and focus on us as the business owner, hiring manager, or department head who maybe deciding when it is the time to hire, or greenlighting the budget and salary, or perhaps conducting the first or final interview.

This series is divided into the 3 phases of hiring to transform the hiring mindset and set the stage for a successful hiring practice that will set you apart from your competitors. The three phases are:

  1. The Preparation required before interviewing & hiring can begin
  2. The Process for set-up, and follow-up on applicants and interviewees
  3. The Presence of mind is needed during the interview and onboarding.

Together we will review the importance of establishing trust in your employer brand, writing impactful job descriptions, becoming a skillful interviewer, and creating follow-up procedures to transform your hiring practice.

So, let’s start at the beginning of the hiring journey before you decide to hire!

Enjoy the first of our 9-part series.

Katty Douraghy | President | Artisan Creative

 

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How Adults Learn

Wednesday, June 21st, 2023|

Whether you are training new hires or making a presentation to a large group, it’s important to communicate your ideas properly. And whether you do this in person, or online it requires additional steps to create engagement and interactivity.

Adults learn differently and bring their life experiences and cognitive abilities with them, and thus have different ways of learning and processing information that may not necessarily resonate with everyone in the same way.

Presenting material in different styles and modalities can transform a training experience from frustration into an epiphany. Balance your training where some work can be done collaboratively in a peer-to-peer environment and where your new hires can learn from each other while solving problems.

 Personalize the experience to enable your employees to adapt to methods that best suit their learning style. Storytelling and linking situational examples with past experiences or scenarios can lead to better retention.

Adult learners have specific learning styles and balancing your training where you can combine the various styles can also have a positive impact.

For example, some people learn best through pictures and graphics. Others connect with metaphors and associations, while some learn best through reading or listening to an oral presentation. Some may have trouble sitting still for hours and may learn better by doing group activities.

Most of us learn best through a combination of pictures, sounds, and feelings, that compliment our dominant learning style. This idea is crystallized in an educational theory called “VAK,” for “visual, auditory, kinesthetic.”

If you facilitate training, and onboarding sessions, or make frequent presentations consider experimenting with visual, auditory, and kinesthetic modalities and notice how participants respond.

Auditory Learners

Auditory learners learn best through language; when something makes sense to them, they may say, “I hear that!”. If your training materials are text-heavy, encourage participants to take turns reading the material aloud. Use the Socratic method – ask questions and let the group paraphrase the core ideas in their own words. Invite compelling guest speakers to share their stories and teach in different verbal styles. E-learning materials can include audiobooks or podcasts that can be consumed on the go. Use repetition or clever wordplay to help the material “click.”

Skilled copywriters are well-positioned to help you speak your audience’s language and get them talking.

Kinesthetic Learners

This type of learner likes to move around, do things, and take a “hands-on” approach to learning. Reading a book or watching a video may become a challenge if they can’t get involved and connect to the ideas being presented. Kinesthetic learners will retain more information if they take notes by hand, work with three-dimensional models, or interact with others in the group. To engage kinesthetic learners, let them change seats, or stand as needed for part of the presentation or provide frequent breaks for snacks and fresh air. Make your training interactive, and add components of peer-to-peer learning.

The right experience designer or instructional designer can help design modules to create more interaction.

Visual Learners

Visual learners learn best with visuals, graphics, presentations, slideshows, videos, flowcharts, and infographics. To engage them, use color, diagrams, photographs, and information architecture to break up heavy text. They have keen aesthetic sensibilities and see the symbolism in imagery that others may overlook. When explaining themselves to others, they may say, “look here,” or “let me draw you a picture.”

To engage visual learners, work with the best designers and presentation specialists you can find.

If you are training online, be sure to take plenty of breaks, group trainees into breakout rooms, call on the audience to read portions of the text, use the whiteboard, and use slides where possible.

What is your learning style?

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Bringing Our Whole Self to Work

Monday, April 10th, 2023|

I decided to repost this article that I had originally written in 2021 because this past year has reaffirmed that as hiring managers we must encourage interviewing and meeting candidates with empathy and authenticity.   There are gaps in many resumes these days.  Before rejecting a candidate because their resume has gaps, or it seems they have job hopped, can we pause and ask why to learn more? These have been hard times for many. Layoffs are a reality.  Short freelance stints are a reality. Covid and its emotional and financial repercussions are a reality.

Can we connect on a human level with one another?

This is my story:

When people hear that I’ve written a book, they generally assume that I’ve written about recruiting, human resources, or the culture of creativity. After all, with over 20+ years of experience in the creative recruitment field, it’s an expected assumption.

When they learn that my book, The Butterfly Years, is actually about the journey from grief toward hope, a puzzled look crosses their brows, expressing an initial surprise that I share so vulnerably my experience of loss and grief.

You may wonder, what does that have to do with my business? What’s the connection? Well, writing the book had absolutely nothing to do with my business and has everything to do with my business… because it has everything to do with me.

I choose to bring my whole self to my business.

In the book, Reinventing Organizations: A Guide to Creating Organizations, Frédéric Laloux explores the concept of new organizations (Teal Organizations) where management and teams focus on creating a culture where the whole self comes to work.

My whole self has dealt with grief this past decade, including the loss of both my parents and step-parents. I wrote about grief because it was hard for me to concentrate, stay focused, or even remain positive.   I worked hard to hide what was happening inside. Of course, I did not let candidates or clients, or even my team, get a glimpse at what was truly happening to me on the inside at that time. I thought that I needed to fake it so I could make it. I was wrong.

Over the past ten years, I’ve learned the importance of being true to myself, being authentic, and encourage genuineness from those around me, professionally and personally.

So this is a request to all the hiring managers and recruiters who are interviewing right now. Everyone, every single candidate that you connect with, is more than their LinkedIn profile. They are so much more than what you see on their resume. It’s key to learning more about a candidate’s interests and passions, about their core values, aspirations, and motivations.

As you interview new candidates or manage existing ones, ask yourself who is the “whole self” that you’re interviewing and meet them where they are with empathy and authenticity.

 

Katty Douraghy

President, Artisan Creative

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Continuing to Inspire Hiring

Thursday, June 17th, 2021|

When the pandemic hit, many of our marketing and design clients were impacted—projects were canceled, deadlines were pushed out and jobs went on hold…which meant, many of the amazing creatives, copywriters, designers, and marketers we work with, stopped working.

These challenging times brought out our entrepreneurial thinking, and to help in the best way we could, we launched InspiringHiring.com as a free portal for impacted creatives to post their resumes and get hired. While it may seem odd that a recruitment firm would open up its resumes for others to see and connect without any strings attached, we decided to do it anyway.

We were determined to inspire the hiring of the amazing talent we believe in, even if we weren’t directly involved.

Now on the eve of the first anniversary of this launch, we continue to help our creative community find jobs. If you are looking to hire, look here and reach out directly to the talent you see listed.   And, if you aren’t able to find the exact candidate you are looking for, or need help with recruitment, then contact our Artisan Creative team.

If you are a candidate looking for a job, please look at our open jobs page, or post your resume here.

Together we can re-build a more creative world as we put the pandemic behind us.

We hope you’ve enjoyed the 586th issue of our weekly a.blog.

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New Hire Welcome Kit: Why They are Important & How to Create Them

Tuesday, September 1st, 2020|

There are many facets to creating a successful onboarding process that truly welcomes and integrates your new hire. One of the best ways to make a positive, lasting first impression is by creating a new hire welcome kit. It may seem like a simple gesture, however, the thought behind is impactful.  A mug with your company’s logo or a personally crafted introductory note goes further than you might think.

In its simplest form, a welcome kit shows your new hire that you care about them. It acknowledges their presence as a new member of your team and alleviates first day jitters. Beginning a job can feel overwhelming, so getting an extra special introduction makes your new hire feel appreciated even before they step foot in the office. 

So what goes into a welcome kit? 

The short answer: anything you want that exemplifies your company culture and spirit. In general, welcome kits have office supplies or company “swag” like mugs or notebooks with the company’s logo on the front. They can also include supplies necessary for the job, such as headphones, a camera, and, if possible, an electronic device like a laptop or Kindle. 

If your company is known for a certain aesthetic, a creative welcome kit would reflect that. If you have a more playful or laidback company culture, throw in some quirky surprises like a puzzle or toys for their desk.  Or if your company has a foodie culture, consider a personalized gourmet box from boxperience to add some flavor to their first day.

In the same regard, your welcome kit is an opportunity to introduce your company itself and the expectations you have of your new hire. They are a great way to get the onboarding process going because you can provide a welcome packet with the necessary basic information a new hire might want to know, such as an outline of rules and regulations, important contacts, and FAQs. They are also a fantastic way to tell your company’s story, share your company core values, and get your new employee invested in the culture that defines you. 

To ensure your new employee receives a warm welcome, personalize your welcome kit! One of the best ways to do this is by including a handwritten note. It shows you care just that much more. Another great way to personalize your welcome kit is by putting your new hire’s name on some of the items you are giving them. By doing so, you are directly acknowledging them and giving your welcome kit that extra personalized touch. 

It is the little things that count. You want your new hire to feel that you are just as excited about having them on your team as they are about being on your team.  Providing your new hire with the necessary tools and personalized attention helps foster a smooth transition and is a great way to welcome them to the company.

We hope you’ve enjoyed the 568th issue of our a.blog.

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Creative Team-Building Activities

Wednesday, November 20th, 2019|

In business, as in life, so much comes down to effective communication, coordination, and collaboration. When teams work together to solve problems in a fun environment, they can bond, connect, and learn to trust each other in ways that will help them navigate through difficult challenges in the future.

This explains the perennial popularity of team-building activities. Team-building exercises can take place inside or outside the office. They can be competitive and cooperative. Some are more fun and creatively galvanizing than others.

If you’re leading a creative team through a project or you’re a manager supervising creative professionals, it’s important for you to decide what team-building activities will best help your team to coalesce, cooperate, and put their best qualities into play.

If you’re looking for unusual team-building exercises to fire up the imaginations and problem-solving skills of your team, here are a few we suggest.

Escape Rooms

Escape room games have exploded in popularity in the last few years. They give your team a chance to work in concert and breakthrough to freedom, generally through solving a series of puzzles. As team-building exercises for professionals, escape rooms can reveal hidden leadership potential, teach colleagues new ways to support each other under pressure, and reveal issues that may need attention, all in an atmosphere leavened by storytelling, humor, and fun. Winning an escape room game can be a strong bonding experience, and even if you lose, you will gain valuable insights into how you can work better together.

Painting Parties

A painting party can give your team a chance to get moving, get their hands dirty, work their imaginative muscles, and share fun new aspects of their personalities, all in an environment emphasizing creativity, conviviality, and joyful expression. Kristine Griffith, owner of Paint ‘n Sip, a mobile paint-party service based in Los Angeles, describes a painting party as “a relaxed environment and a non-competitive activity that releases stress and facilitates conversation on a level above workplace politics. Bonding ensues.”

Storytelling Games

When you encourage your teams to tell stories about themselves and their work, it can help them develop a sense of structure, better appreciate their shared values and mission, and see their challenges by fresh and more useful lights. Such “inside games” draw on skills ranging from recalling shared memories to strategizing and mapmaking, and can incorporate the tools of brainstorming, authentic relationship-building, and improvisational comedy. You could even make a deliverable, such as a parody music video. Such games can be great standalone team-building activities as well as wonderful ways to break the ice before meetings.

At Artisan Creative, we have many ways to support managers in helping their teams reach their fullest potential. Contact Artisan today to get started.

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Impacting Workplace Culture

Wednesday, October 9th, 2019|

Most of us spend significant chunks of our lives at work. How we experience our jobs, our workplaces, and our professional cultures is a big part of who we are and shapes who we become. Therefore, all of us – HR and management, creative professionals, all of us – have much to gain from becoming more actively invested in our workplace culture. We deserve it.

As you become more aware of your workplace culture, how it works, and how to make it better, here are a few things to keep in mind.

All Culture Is Designed

Workplace culture rarely happens by accident. It is the result of values, whether spoken or unspoken and of actions, whether conscious or unconscious. When we act more mindfully and communicate our values more clearly, we grant ourselves more agency to collaborate and create the sort of workplace culture that better serves our needs and helps us achieve our goals. When we have a strong, supportive workplace culture, we can take pride in nurturing that culture and living in tune with what we really care about.

Know Before You Go

Recruiting and onboarding should include clear communication of the values, priorities, and expectations of the workplace culture. Before you join a team or take on new members, make sure your workplace culture is made explicit, and that it’s something everyone involved can proudly uphold and celebrate. It’s going to be a big part of your life – make sure it’s a good fit from the beginning.

Keep the Paths of Communication Open

If you don’t know, don’t be afraid to ask! Workplace culture is everyone’s business. A healthy one will encourage curiosity, new ideas, and positive contributions. As the millennial generation of workers and entrepreneurs rises in influence, its values of transparency and mission-focus can make it easier to ask useful questions and have important conversations about workplace culture.

Little Things Matter

Seemingly minor details – color schemes, layout, and organization, or whether a workplace is dog-friendly – will compound in importance over time. When you can turn small elements of your workspace or your office culture to your advantage, you make a powerful investment in your long-term success and happiness.

Check-In With Yourself

Even when you’re working hard, give yourself the time and psychological space you need to know your own mind, listen to your heart and gut, and be aware of how your workplace culture is resonating with you. The tools of mindfulness can be helpful with this process – more than a style of meditation, mindfulness is a set of habits you can adopt to develop a more perceptive and grounded take on the world. If those at all levels can become more mindful of workplace culture and dedicate themselves to nurturing and improving it together, it can be an enormously positive influence on team cohesion, productivity, and overall well being.

At Artisan Creative, we love to see creative professionals and businesses thrive. Contact Artisan today to start the conversation.

WE hope you’ve enjoyed the 545th issue of the a.blog.

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Best Practices For Remote Meetings

Thursday, July 18th, 2019|

As digital communications technology becomes ever more efficient, more projects are being done by remote workers and even entire remote teams. This means that digital meetings are becoming the norm. On-site teams are also making the most of the convenience of digital meeting technology.

In some respects, digital meetings are easier to run than their in-person equivalents. However, to be effective, remote meetings require some special planning and organizational considerations that should be kept in mind.

Know Your Goals

Always plan your digital meetings around a clear objective. Each meeting has its own purpose. It could be brainstorming, accomplishing a specific goal, or simply a routine check-in to make sure your remote team is in sync and communicating clearly. When you know what you want to get from a remote meeting, it’s easy to follow up and determine afterward whether or not it was successful and adjust your approach accordingly. Plus, this will help you avoid the dreaded “meeting that could have been an email.”

Know Your Agenda

Take responsibility for structuring your digital meeting in advance. Determine who is going to lead each specific discussion, create a document outlining everything that needs to be discussed, and share your agenda with anyone who plans to attend. This will make it easy for everyone to organize their thoughts and prepare for expectations before the camera light blinks on.

Know Your Software

There is an array of tools and platforms available for running digital meetings. When you choose one, it will likely become the go-to for your team. Make sure your selection has all the necessary features, is compatible with any other relevant software or hardware, and is easy for everyone to use and to explain to any outsiders who join particular meetings. If some relevant parties are not able to attend, you may want to make sure your software has recording capabilities, so you can send them the video to review later.

Know Your Schedule(s)

In the digital age, with many remote teams, clients, and stakeholders are scattered across different time zones and continents, inquire in advance to make sure that everyone can attend and has a quiet, distraction-free area to log on. If some attendees can only use audio, make sure they have any visual presentations beforehand to avoid confusion. Additionally, respecting everyone’s time with – a “hard stop” and some consideration will ensure that the meeting doesn’t cause unnecessary stress for remote team members and clients who may have other obligations you aren’t aware of.

At Artisan Creative, our years of success operating as an entirely remote team gives us an edge in navigating the new world of digital work. Contact Artisan to prepare for digital creative success, today and tomorrow.

We hope you’ve enjoyed the 538th issue of the a.blog

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Best Practices For Managing A Remote Team

Wednesday, June 19th, 2019|

With communication technology steadily improving and facilitating easier exchanges of information across points around the globe, the world is getting flatter, and the workplace is becoming more location-independent. Remote work is on the rise, and will likely become even more popular as time goes on.

Managers should be ready to facilitate success for remote workers and teams. If you aren’t currently managing a remote team, there’s an increasingly good chance you will in the future. You may find that, in some cases, remote teams can work better together and achieve even greater success than traditional, on-site workplaces.

At Artisan Creative, our team has worked remotely for many years, and we wouldn’t change a thing. Here are some of the ideas that we use to help remote teams, including our own, stay on track to success.

Treat Team Members Similarly, Whether On-site or Off-site

Managing off-site workers is not a unique discipline unto itself. The core principles that govern effective management of on-site teams apply just as well when some or all of your team is working remotely, although you may need some minor adjustments. Likewise, remote team members should be treated no differently from those in the office. Everyone should know they are working together toward common goals.

Be Proactive

The most significant difference in effectively managing remote teams is that, when you don’t have the same ability to constantly observe what is going on, a more proactive approach to management may better serve your needs as well as those of your team. According to the Harvard Business Review, “managers must put in extra effort to cultivate a positive team dynamic and ensure remote workers feel connected to other colleagues.” When you’re not present physically, you may need to be more deliberately present in other, equally important respects.

Set Crystal Clear Expectations

When managing remote teams, make sure all requirements and expectations are made obvious and apparent, starting with onboarding and continuing in earnest every day thereafter. When colleagues don’t occupy the same physical space, it can be easier for misunderstandings to arise and for nuance to be lost. You can prevent this when you emphasize clear communication at every step, making sure every important message is received and understood. The right project management software is crucial for ongoing communication and collaboration.

Foster Bonding

Just because remote teams don’t share office space doesn’t mean they can’t have fun together and bond as a group. As a manager, you can support team cohesion by encouraging virtual friendship. This can range from group brainstorming to team building activities, all of which can be enhanced through certain features of collaboration apps and other such software solutions.

Meet In Person When Possible

If you can, arrange for your team to get together in person, preferably at predictable intervals, whether to strategize and get creative as a group, work on important projects, or simply get to know each other better. This will add some depth to your virtual interactions, make your teamwork feel more cohesive, and let remote team members know they are important and appreciated.

Managing remote teams is an increasingly important business skill, one of many we can help you develop as we work together to build the workplace of the future. Contact Artisan Creative today to learn more about 21st Century teamwork and discover our secret recipes for digital business success.

For more related articles on this topic check out:

 

We hope you’ve enjoyed the 536th issue of our a.blog.

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What is CX?

Wednesday, May 29th, 2019|

According to design thought-leader John Maeda, Customer Experience, or CX, “is a term that roughly encompasses marketing, product, support, design, and HR (employee experience).” The CX perspective sees every touchpoint in terms of an overall customer journey. CX best practices encourage businesses to differentiate in terms of product, the overall value created for a customer and to communicate through an open, continuous feedback loop enabled by real-time research and social media interaction.

CX is a broad field with an open, evolving landscape. Here are some key areas of CX knowledge for creative business leaders and potential opportunities for creative job seekers considering CX or CX-adjacent creative careers.

Design

As a design discipline, CX is similar to, yet distinct from, UX, or User Experience design. Per the Interaction Design Foundation, “CX design and user experience (UX) design are sometimes used interchangeably because both are concerned with the overall experience of using a product or service… CX design tends to adopt a broader view than UX, and has a slightly more commercial focus.” Designers focused on CX may work closely with those in UX, may have similar skills, or may shift back and forth from one field to another. These days, CX design is becoming a distinct and powerful discipline with its own tools, values, and vocabulary.

Strategy

CX strategy is the overall game plan for pursuing optimal customer experience in ways that are appropriate for the objectives and values of a business. It aligns CX prerogatives with larger business plans, determines how investments of time and money will be allocated for CX, maps and connects all relevant touchpoints, and creates harmony between internal resources and customer expectations. For those who love to discover how many different puzzle pieces fit together to form a bigger picture that fosters customer loyalty and delight, CX strategy provides an exciting overhead view.

Tactics

There are many tactics, tools, and techniques for implementing CX strategy on the ground, where the rubber meets the road. Every consumer touchpoint provides an opportunity for comfort-building maneuvers such as email personalization, experimental growth hacks, and the classic elements of great customer service, all of which involve many moving parts that have their places in the greater scheme of Customer Experience and business success.

Culture and Leadership

Great CX must always begin at the top. Mutually rewarding end-to-end customer journeys should resonate with strong, well-defined, harmonious corporate values and missions. To make all this work, great CX requires committed and enthusiastic understanding and leadership in incorporating customer feedback, building from a place of empathy, and envisioning business endeavors in terms of a journey and a process. CX and company culture are interdependent, and they’re everyone’s job, especially those in trusted positions of leadership.

At Artisan Creative, we’re helping to build the teams, the workplaces, and the customer experiences of the future. Contact us today to learn more.

We hope you’ve enjoyed the 523rd issue of our a.blog.

 

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