Artisan Creative is celebrating 20+ years in staffing and recruitment of creative professionals. Over the years we have learned a thing or two that we’d like to share with you. We hope you enjoy the 414th issue of our weekly a.blog.
As an HR professional, you have an array of responsibilities from vetting prospective hires to determining their qualifications and how they will contribute to company culture. At the same time, you are a front-line representative for your company, and must ensure that candidates also get the right first impression.
Here are a few techniques from the fields of sales, psychology, entertainment, and beyond that can help you conduct an unforgettable interview and get a candidate’s job experience started on the strongest possible footing.
Pace and Lead
Psychologists, salespeople, negotiators, and hypnotists build rapport through “mirroring‘ or mimicking another person’s tone and body language. This invites the candidate’s trust. It may also spark some empathy on your part as you relate to that person’s experience.
After rapport is established, you can shift your own gestures and speech to move the conversation in a productive direction. If the candidate is nervous, you can invite them to relax and loosen up. If the interview is too rigid and formal, you can inject some light humor or make things more conversational.
Know your Purpose
A good job interview is about more than hearing a prospect recite their resume and go over a list of mundane tasks. You must determine if this person’s skills, personality, values and worldview are compatible with the role you need to fill.
Before the interview, connect with the department’s hiring managers to understand the day-to-day duties of the job, and the purpose these duties serve to the organization, and fits within the team structure. Know the long-term goals that must be hit and what a successful first year would look like. Picture the ideal candidate performing this role to the best of their abilities.
Before you start interviewing prospects, clear up any confusion about what the job really entails with supervisors and stakeholders in your company. Think far beyond the job description.
Pause
“Active listening” means focusing your attention on the candidate when they are speaking and paying attention to the nuances and subtext of what they are saying. Be careful not to rush the process. Feel free to linger or elaborate on any intriguing points or rich topics that arise.
A good way to do this is to take a deliberate pause. A pause adds emphasis to an important point and gives you and the candidate time to interpret what is being said.
When the candidate finishes a thought, wait a few beats before you move on to the next question. This takes some practice, and you’ll find that people often give the most revealing insights into themselves when they have finished canned responses by giving them a few more seconds of space to fill.
Find the Why
Business writer Simon Sinek devised “The Golden Circle,” an immensely popular and powerful model for determining values. According to Sinek, every individual, group, and business has three layers. The outer layer, the “What,” contains our day-to-day tasks, what we actually do. One layer deeper, we find the “How,” our attitudes, practices, and culture. The innermost layer, closest to our hearts, is the “Why.” This is where we discover our deepest passions that motivate us.
Avoid getting too caught up in the number of years the candidate worked for a previous employer or the bullet points on their resume. Go deeper. Find core principles, values, and ideas that have stayed consistent throughout their career. If your candidate’s “Why” is compatible with your company’s “Why,” you may have found a much better match than you would if you went by experience and references alone.
Go Off Script
When a waiter drops a tray full of dishes on the floor of a comedy club, a good comedian takes a beat and gets back into his act. A great comedian, however, reacts to the situation, riffs about it with the audience, and comes up with a new joke that’s perfect for this particular time and place.
As an art form, conversation is less like rehearsed acting than it is like improvised comedy. It is crucial to “read the room” and adapt to any surprises that may come up.
Every candidate is different, so every interview should be different. Know your facts and the information you want to share. More importantly, be human. Take some notes beforehand, and be willing to throw them out if the conversation goes in an interesting direction that you didn’t anticipate.
If you need help hiring and interviewing, contact us to learn more. Have the a.team help build your dream team.